Refund policy

You can return the product within 14 days of delivery. The product must be in new condition and in its original packaging. If the product is ruined or used the product will not be refunded. Before you return your product please email us at info@tropicalscandinavia.com with your order number and state why you are not happy with your product. Make sure to include contact information and receipt number with the returned product and if possible, please provide us with a tracking number. Tropical Scandinavia is not responsible for paying shipping fees when managing refunds. And please note that you are responsible of arranging a sendback, and that the cost to send you parcel back can vary depending on your country and size of package - meaning it will not be the same as the shipping cost you payed at first when purchasing the product. We will solve a repurchase as soon as possible!

To start a return, you can contact us at johanna@tropicalscandinavia.com. Please note that returns will need to be sent to the following address: Ystadsvägen 29, 27650 Hammenhög, Sweden

You can always contact us for any return question at johanna@tropicalscandinavia.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at johanna@tropicalscandinavia.com.