Shipping policy
Shipping to Sweden
Orders within Sweden will be sent by PostNord or DB Schenker to your nearest pick up location (or home for small packages). If the product is in stock, your order will be sent out within 1-5 working days. Shipping is 79 sek and free on all orders above 500 sek (but returns are not, see below). If you’re near Hammenhög, Österlen, contact us to see if it’s possible to arrange a pickup in the showroom instead if you like, so you can have a chat and see all our stuff!
Shipping to Europe
Orders within the EU will be sent with DSV to your nearest pickup point. Let us know if you wish otherwise before you order and we'll do our best to work it out! In some cases DSV is not possible and those orders will be sent with DHL Express (home delivery). Sometimes smaller packages are sent with PostNord. If the product is in stock, your order will be sent out within 1-5 working days. Shipping within Europe takes 3-7 working days depending on country, so total shipping time is 4-12 working days. Shipping is 100 sek (ca 9€), and free on all orders above 1600 sek (ca 150€) (but returns are not, see below). Please note that import taxes may apply if you are outside EU.
Shipping to USA/Canada/Australia & some other countries
Orders to USA/Canada/Australia & some other countries (see which countries in the drop down menu at checkout) will be sent with DHL express. The parcel will be delivered to your door, please contact DHL if you wish otherwise (find the shipping nr in your order confirmation). If the product is in stock, your order will be sent out within 1-5 working days. Shipping takes 3-5 working days depending on country, so total shipping time is 4-10 days. Shipping is 580 sek (ca 60 USD) on all orders, and free on orders above 5000 sek (ca 520 USD). Please note that import taxes may apply.
If you’re in another country and want to order, contact us and we’ll see if we can work it out!
Returns
You can return the product within 14 days of delivery. The product must be in new condition and in its original packaging. If the product is ruined or used the product will not be refunded. Before you return your product please email us at info@tropicalscandinavia.com with your order number and state the reason for the return. Make sure to include contact information and receipt number with the returned product and if possible, please provide us with a tracking number. Tropical Scandinavia is not responsible for paying shipping fees when managing refunds. And please note that you are responsible of arranging a sendback, and that the cost to send you parcel back can vary depending on your country and size of package - meaning it will not be the same as the shipping cost you payed at first when purchasing the product. We will solve a refund as soon as we get the product back.
Damages in delivery
All though we do our best to pack the goods as securely as possible, damage in transport can occur. As the buyer you are responsible for checking the product and packaging soon as possible. If there is visible damage to the product or packaging, you should report this direct to the carrier or, if you discover the damage after delivery to our Customer Service at info@tropicalscandinavia.com
Customer Service
If you have any further questions, don’t hesitate to send us an email at info@tropicalscandinavia.com
We will be happy to help!